Users

In Cryptlex, a user represents your end customer. A user can be as simple as a contact (a name and email) linked to a license, or the actual licensee, as in the named user licensing model, where the license is tied to the user's identity.

To link a single license to multiple users, use an organization instead. The organization admin can then delegate that license to its users.

Creating a user is not required for standard licensing workflows, but it is required for access to the customer portal. A user linked to one or more licenses can independently view their licenses and related details, download published releases, view activations, perform deactivations, and complete offline activations. This self-service reduces your support workload.

The named user licensing model requires a user, and the license must be linked to that user.

User roles

A user's role determines what they can do in the customer portal and how they relate to your other customers.

User (user) is your end customer. They can view their licenses, activations, and releases for the products they are licensed for.
Organization admin (organization-admin) manages an organization. They can set up user profiles, form user groups, and allocate the organization's licenses to its members.
Reseller admin (reseller-admin) manages a reseller account. They can view and manage all licenses, users, and organizations under their reseller account, and assign licenses as needed.

Creating a user

Go to the Customers -> Users page in the admin portal and click Create.
Provide the required details, including First Name, Last Name, Email, Password, and Role.

A user can be created with one of three roles: user, organization-admin, or reseller-admin. During creation, you can also associate an end user with an organization or a reseller through the Organization or Reseller field.

Linking a user to a license

Go to the Licenses page in the admin portal.
Click Create to create a new license, or edit an existing license.
Open the Customer tab and link the user.

You can also create, link, and authenticate users programmatically using the Web API.

Tracking user activity

A user carries two separate activity timestamps: lastSeenAt for application usage and lastLoginAt for customer portal logins. See Activity Timestamps for what updates each one.

Storing your own data on users

You can store your own data on users, such as a CRM contact ID or a department, with user custom attributes. When a license is linked to a user, your app can read that user's attributes. You choose whether the user, their organization admins, and resellers can also see them.

Overview Organizations

Last updated: 11/2/2026