Terms of Service

These Terms of Service (“Terms”) govern the use of all services provided between you (“you” or “Customer”) and Cryptlex LLP (“Cryptlex,” “we,” “us,” or “our”). Before registering for an account or concluding a contract for our services, you will be provided with these Terms in a manner that allows you to store and reproduce them. By clicking the respective confirmation button or otherwise expressly accepting these Terms during the registration process, you acknowledge that you have read and understood these Terms and agree to be bound by them.

These Terms apply exclusively to merchants, individual developers, legal entities under public law, or special funds under public law. By accepting these Terms, you confirm your status as a business customer.

If you are using the services on behalf of a company or other legal entity, you represent and warrant that you are duly authorised to accept these Terms on behalf of such entity and to bind that entity to these Terms. In this case, “Customer”, “you”, and “your” shall refer to the respective entity.

We may modify these Terms from time to time to reflect changes in law, our services, or developments in technology, market, or our business operations, provided that such amendments are reasonable for the Customer and do not disturb the contractual balance. We will inform you of any planned material changes to these Terms in text form (e.g., by email or via notification in your account) no later than two weeks before the proposed effective date. The notification will highlight the proposed changes and your rights as set out in this clause.

If you do not object to the changes in text form before the proposed effective date and continue to use the services after that date, the amended Terms will be deemed accepted. We will specifically draw your attention to this consequence in the change notification.

If you object to the changes, either party may terminate the affected service contract with effect from the date on which the changes were intended to take effect. In this case, the previous version of the Terms shall continue to apply until the termination date. Mandatory statutory rights of termination remain unaffected.

1. Services Offered

“Services” refers to the APIs, web portals, SDKs, command-line tools, local server components, and related functionality provided by Cryptlex. These Services currently include, but are not limited to, capabilities for managing licensing, entitlements, users, as well as secure distribution of software releases and related files. The scope of delivery and Services is specified in the respective product description. The Services are also listed on our website.

We guarantee the functionality and availability of the Services in accordance with the agreed service descriptions and service level agreements for the duration of the contractual relationship and will maintain them in a condition suitable for contractual use.

2. Eligibility

To use the Services, you must have full legal capacity to enter into binding contracts under the laws applicable to you. Using the Services is only permitted for legal entities, individual developers, and partnerships. Minors are excluded from using our Services.

By registering for or using the Services, you represent and warrant that you meet these eligibility criteria.

3. User Representations

By using our Services, you represent that you have the legal capacity to enter into these Terms.

You agree to use the Services in compliance with all applicable laws and regulations, including but not limited to export control laws (e.g., EU Dual-Use Regulation), sanctions regimes, and data protection laws such as the EU General Data Protection Regulation (GDPR).

You represent and warrant that any content or files you upload or distribute via the Services:

  • do not infringe third-party rights (e.g., intellectual property rights, privacy rights);
  • do not contain illegal, harmful, or malicious material (e.g., malware, unlawful content under the Digital Services Act); and
  • comply with applicable content moderation standards.

The above warranties are absolute, and you shall indemnify Cryptlex against third-party claims arising from your breach.

You shall exercise reasonable care to ensure compliance, but shall not be liable for unknowing or non-attributable violations. You are liable for all breaches of duty by your users and other third parties who commit such breaches within your sphere of influence, unless you can prove that you are not at fault.

4. Account Registration

Use of the Services requires you to create a user account. Registration is prohibited for minors and persons subject to restrictions due to international sanctions. Legal entities must be registered by a natural person authorized to represent them. During registration, you must provide accurate, current, and complete information, including your legal full name and a valid email address. Automated account creation using bots, scripts, or similar methods is prohibited.

You shall keep your account credentials (email and password) strictly confidential and protect them using reasonable security measures. You are obliged to provide only correct and up-to-date information when managing accounts and users. Compliance with the applicable data protection and security regulations when creating and managing end customer accounts is the sole responsibility of the respective customer.

Cryptlex requires multi-factor authentication (2FA) for enhanced security.

4.1 Customer Responsibility:

  • You are responsible for all activities conducted through your account if you have authorized them or if they result from your failure to exercise due care.
  • You shall be liable for all activities under your account, unless you prove that they occurred despite reasonable security measures.
  • You shall take appropriate organizational and technical measures to prevent unauthorized access to the Services by third parties. You shall ensure that use is only made to the extent contractually agreed.
  • You are obliged to obtain and maintain all necessary licenses, approvals, and permissions required for the use of the Services.
  • You are responsible for backing up your data before account deletion or termination, and no post-deletion or post-termination data retention obligations apply beyond legal requirements.

You must notify Cryptlex without delay (within 24 hours) if you suspect unauthorized access or use of your account.

Cryptlex shall not be liable for damages resulting from your breach of these obligations, except in cases of intent or gross negligence.

5. Technical provisioning and credentials

Upon registration, Cryptlex provides the Customer with electronic access to the Services, including creation of an account and provision of the credentials required to access and use the Services.

6. Subscription and Payments

Cryptlex offers monthly and annual subscription plans, processed exclusively through our authorized reseller and Merchant of Record (MoR), Paddle. By subscribing, you authorize Paddle to charge your selected payment method in advance on a recurring basis and securely store your payment details pursuant to applicable law (e.g., PCI DSS).

6.1 Subscription Management

You may manage your subscription anytime through the web portal, including upgrading or downgrading your plan. Changes take effect immediately with prorated adjustments to the next billing cycle.

6.2 Termination

This section governs subscription cancellation and billing-related termination. Unless mutually agreed to the contrary in any separate written agreement, this contract is concluded for an indefinite period and can be terminated by the Customer at any time, and takes effect immediately.

  • The right to terminate without notice for good cause remains unaffected. Good cause shall be deemed to exist in particular if the Customer intentionally or negligently breaches a material obligation under this contract, and Cryptlex can no longer reasonably be expected to adhere to the contract.
  • If the contractual relationship is terminated extraordinarily by us due to a culpable breach of duty by you, you are obliged to reimburse us for the termination damages resulting from the extraordinary termination, which arise from the premature termination of the contractual relationship due to the extraordinary termination, whereby we must offset any expenses saved.

6.3 Pricing Changes

We may adjust pricing to reflect changes in costs, market conditions, or legal requirements. Customers will be notified at least three (3) months before the new rates apply to the next billing cycle. Updated pricing will only apply from the start of the next billing cycle following the notice period. If you continue to use the Services, this constitutes acceptance.

6.4 Taxes

Unless otherwise stated, all fees are exclusive of applicable taxes. Taxes such as VAT, GST, or other indirect taxes may be calculated and collected at checkout by Paddle in accordance with local tax laws.

6.5 Non-Payment

Overdue payments trigger reminders. After ninety (90) days, Services may be suspended. After six (6) months of non-payment, we may permanently terminate the account, provided that we have previously issued a warning.

If the Customer defaults on payment, Cryptlex may temporarily block the Services specified in the customer contract. Even in the event of a block, the Customer remains obliged to pay the usage-independent fees.

7. License Grant and Restrictions

Subject to your compliance with these Terms, Cryptlex grants you a simple, limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for the duration of the contract to use the contractually agreed Services within the scope of its business operation.

The Customer is entitled to use the Services in the B2B business for the provision of its own services to its end users. This includes in particular:

  • The use of the Services to provide their own services.
  • The administration and operation of end customer accounts via the functions provided.
  • The integration of the cloud services into its own business processes and products.

In the case of B2B use, the Customer remains fully responsible for compliance with all legal, contractual, and data protection requirements vis-à-vis its end customers. Cryptlex assumes no responsibility for this.

8. Support

Cryptlex shall provide the Customer with support services. The support includes, in particular:

  • providing assistance with technical problems in connection with the Services,
  • providing information on the use of the contractually agreed functions.

Support is generally provided during Cryptlex’s standard business hours, unless otherwise agreed. Outside these hours, there is no entitlement to support unless this has been expressly agreed in the contract.

Support requests must be submitted through the contact channels specified on the Cryptlex contact page.

The Customer is obliged to cooperate by providing relevant information, log data, or access rights, insofar as this is reasonable.

In individual cases, support services provided may be invoiced if the Customer has reported a malfunction and the reported malfunction occurred outside the area of responsibility of Cryptlex. This does not apply if the Customer, exercising due care, could not recognize that the malfunction did not occur within the area of responsibility of Cryptlex.

9. Software

The Services may include downloadable software components such as SDKs, command-line tools, or lightweight local servers provided solely to enable integration with Cryptlex Services in your products or infrastructure.

These components are licensed, not sold, and remain subject to these Terms and any accompanying end-user license agreement (EULA).

9.1 License Grant

Subject to your compliance with these Terms and payment of fees, Cryptlex grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, except as expressly permitted for distribution under this Section, revocable license to:

  • Use the components internally for integration with Cryptlex Services.
  • Distribute unmodified components embedded in your applications or deployed to end-user environments, provided such distribution is solely to enable Cryptlex Services functionality and complies with technical documentation.

9.2 Restrictions

You shall not, nor authorize third parties to:

  • reverse engineer, decompile, disassemble, or derive source code, except as permitted by mandatory law (e.g., interoperability under EU Software Directive 2009/24/EC or § 69e UrhG);
  • modify, create derivative works, or remove copyright notices;
  • use components for purposes unrelated to Cryptlex Services; or
  • violate export controls or sanctions.

9.3 Ownership and Warranty

Cryptlex retains all rights, title, and interest in the components. Components are provided "as is" to the maximum extent permitted by law. No warranties of any kind.

9.4 Termination

This license terminates automatically upon termination of your Cryptlex Services subscription or material breach of these Terms (following notice and cure period where required by law).

10. Prohibited Activities

You shall not use the Services:

  • in violation of applicable laws (e.g., criminal law, export controls, GDPR);
  • to transmit malware, viruses, or other harmful code;
  • to unlawfully access, disrupt, or interfere with systems, networks, or other users' use of the Services;
  • to upload, distribute, or transmit content that is illegal (e.g., child exploitation material), defamatory, or infringes third-party rights;
  • for systematic, automated data extraction beyond permitted API usage; or
  • in any manner that materially impairs the availability, integrity, or security of the Services as determined by objective technical standards.

11. Content

Unless otherwise specified or clearly recognizable, all content available within the Services is owned or provided by the Customer or its licensors.

11.1 Reports and removal procedures

Cryptlex applies systematic content moderation guidelines that include the removal, deactivation, or restriction of content that is illegal or violates these acceptable use policies. This applies in particular to the unauthorized use of copyrighted content and illegal products or services.

We may use both manual and automated means, including algorithmic processes, to identify and moderate content. Decisions regarding the removal or blocking of content are always reviewed and made by trained personnel.

We provide an easily accessible and user-friendly electronic reporting procedure to enable the reporting of information that is considered illegal content:

  • The electronic reporting form is available at report-content.
  • Reports must be sufficiently precise and substantiated to be considered “knowledge” within the meaning of the Digital Services Act. They must contain at least the following information:
  • A sufficiently substantiated explanation of why the reported content is considered illegal
  • The exact electronic location of the content in question
  • The full name and email address of the person or entity making the report
  • An explicit statement that the person making the report believes, to the best of their knowledge and belief, that the information and allegations provided are accurate and complete
  • Upon receipt of a valid report, the reporting person or entity will immediately receive a confirmation of receipt from Cryptlex, stating the date of receipt and a reference number. If insufficient information is provided, processing may be delayed or excluded.

If, as a result of a report or Cryptlex's own checks, a moderation measure (e.g., removal, blocking, deactivation of content, or restriction of access) is taken, the Customer concerned will be informed of this decision immediately and will receive an explanation. Possible sanctions range from the deletion of individual content to restrictions on the service and payment obligations to the complete blocking of accounts.

The blocking or deletion of content does not release the Customer from their payment obligation. Cryptlex may make unblocking contingent upon the user remedying the illegal situation and submitting a cease-and-desist declaration to prevent the risk of recurrence, secured by a security deposit if necessary. Cryptlex reserves the right to delete the affected content or suspend the affected account without returning the content to the Customer, especially if the content is illegal.

11.2 Official orders and requests for information

In the event of official orders pursuant to Art. 9 or 10 DSA, Cryptlex shall inform the Customer concerned of the measure, the reasons for it, and the available legal protection at the latest at the time of implementation or on the date specified by the authority, unless this has been prohibited by the competent authority. The provisions of civil and criminal procedure law remain unaffected by this.

11.3. Criminal complaints

If Cryptlex obtains information about content that suggests a criminal offense and at the same time poses a significant danger to the life or safety of third parties, the case will be immediately forwarded to the competent law enforcement authorities in the applicable jurisdiction for further prosecution.

11.4 Transparency Report

We publish a transparency report at least once a year on our moderation and blocking measures, as well as on reports and complaints received in accordance with the requirements of the DSA.

12. Data Security and Privacy

You retain all ownership rights to content, files, or other materials (“Customer Content”) you upload, submit, or transmit through the Services. By using the Services, you grant Cryptlex the right to access, store, process, copy, or transmit such content solely as necessary to operate, maintain, support, and improve the Services. This may include responding to support requests or performing system-related functions.

12.1 Customer Responsibilities

You warrant that Customer Content:

  • complies with applicable laws (including GDPR where you act as controller);
  • does not infringe third-party rights; and
  • you have all the necessary rights to grant the above license.

12.2 Processing

Cryptlex processes Customer Content as a processor (where you are the controller) or controller (for service operation). Details on data processing, legal bases, recipients, retention periods, and your rights (access, rectification, erasure, etc.) are set forth in our Privacy Policy.

12.3 Incorporation of EU Standard Contractual Clauses (SCCs)

For customers based or residing in the EU/EEA/UK or when processing personal data of EU/EEA/UK data subjects, the EU Standard Contractual Clauses of the European Commission dated June 4, 2021 (Commission Communication (EU) 2021/914), as amended and its annexes, shall form an integral part of this Agreement. The SCCs are applied in Module 2 (Controller to Processor) and are available at data-processing-addendum. The SCCs take precedence over conflicting terms and conditions in accordance with Clause 5 of the SCCs.

13. Confidentiality

“Confidential information” is all information and documents of the other party that are marked as confidential or are to be regarded as confidential due to the circumstances, in particular, information about operational processes, business relationships, and know-how, as well as all work results.

The parties agree to maintain confidentiality regarding such confidential information. This obligation shall continue for a period of 5 years after termination of the contract.

This obligation does not apply to confidential information that

  • was already known to the recipient at the time of conclusion of the contract or subsequently becomes known to third parties without violating any confidentiality agreement, legal provisions, or official orders.
  • is publicly known at the time of conclusion of the contract or subsequently becomes publicly known, provided that this is not due to a breach of this contract;
  • must be disclosed due to legal obligations or by order of a court or authority. To the extent permissible and possible, the recipient obliged to disclose the information shall inform the other party in advance and allow it to take action against the disclosure.

The parties shall only grant access to confidential information to employees or vicarious agents who are subject to professional secrecy or who have previously been imposed obligations corresponding to the confidentiality obligations of this contract. Furthermore, the parties shall only disclose the confidential information to those employees or vicarious agents who need to know it for the performance of this contract, and shall also oblige these employees to maintain confidentiality to the extent permitted by labor law for the period after their departure.

14. Third-Party Websites and Content

The Services may contain links to third-party websites, services, or content. Such third-party resources are provided for convenience only.

Cryptlex has no control over, does not endorse, and assumes no responsibility for:

  • the content, privacy practices, data security, or availability of third-party sites; or
  • goods/services offered by third parties.

14.1 Liability Limitations

We are not liable for damages arising from your use of third-party resources, except where caused by our gross negligence or wilful misconduct.

14.2 Paid Promotions

Links marked as advertising or sponsorships comply with UWG and DSA transparency requirements.

15. Service Level Commitment

Cryptlex commits to maintaining 99.9% monthly uptime for the Services (excluding scheduled maintenance notified 7 days in advance and force majeure events). Detailed definitions, measurement methodology, and remedies are set forth in our Service Level Agreement (SLA), which is incorporated by reference and available prior to subscription.

15.1 Eligible Plans

Service credits apply to Enterprise plans only (excluding free or trial accounts). Credits are calculated as a percentage of monthly fees and applied to future billing.

15.2 Limitations:

  • Service credits constitute the sole remedy for downtime.
  • Uptime excludes customer-induced downtime and third-party services (e.g., Paddle payment processing).

16. API Usage

API endpoints are subject to rate limits and fair usage to ensure service stability for all customers.

16.1 Enforcement

  • First exceedance: Warning notification and 24-hour grace period.
  • Repeated exceedance: Customers with repeated exceedances will be promoted to higher plans with notification.
  • Persistent violation: Suspension of API access until resolved.

We provide usage dashboards and alerts to help you stay within limits. Limits do not apply to approved Enterprise agreements. Actions are proportionate and appealable via support.

17. Term and Termination

17.1 Duration

This contractual relationship shall come into force upon registration for or first use of the Cryptlex Services and shall continue indefinitely. The customer contract will come into effect as soon as the Services are provided. Unless mutually agreed to the contrary in text form, this contract is concluded for an indefinite period and can be terminated by either party in text form. You can terminate this contract with immediate effect through your account.

The right to terminate without notice for good cause remains unaffected. Good cause shall be deemed to exist in particular if the Customer intentionally or negligently breaches a material obligation under this contract, and we can no longer reasonably be expected to adhere to the contract. We shall be entitled to do so, in particular in the event of repeated or significant payment defaults on the part of the Customer. Cryptlex is also entitled to terminate the contract extraordinarily if the Customer violates their obligations and we have previously issued a warning.

17.2 Our Termination Rights

Cryptlex may suspend or terminate your access:

  • extraordinarily due to a culpable breach of duty by the Customer;
  • immediately, if required by law, or if you pose an immediate security or legal risk; or
  • otherwise, with 30 days' notice following material breach (with a cure period) or non-payment (after reminders).

If we terminate the contractual relationship extraordinarily due to a culpable breach of duty by the Customer, the Customer is obliged to compensate us for the resulting termination damage. This results from the premature termination of the contractual relationship due to the extraordinary termination, whereby we must offset any expenses saved.

18. Data access and change of provider (Data Act)

The provision of the Cryptlex Services is subject to the provisions of Regulation (EU) 2023/2854 (Data Act). These regulations specify the rights of the Customer as a user and the obligations of Cryptlex as a provider of data processing services with regard to data access and data portability. The provisions of the General Data Protection Regulation (GDPR) always take precedence when processing personal data.

You have the right to receive the associated service data generated during your use of the Services, provided that this data is not already accessible via the standard functions of the software.

  • Cryptlex shall provide this data to the Customer free of charge upon request. The data shall be provided in a structured, commonly used, and machine-readable format that facilitates further use and interoperability.
  • At the express request of the Customer, Cryptlex shall immediately transfer the data to a third party (data recipient) designated by the Customer.
  • The transfer of personal data to a third party also requires a valid legal basis in accordance with Art. 6 GDPR. The Customer is responsible for compliance with data protection requirements when transferring data to third parties.

Cryptlex actively supports the Customer in migrating their data to another data processing service or to their own IT infrastructure. We are taking all necessary measures to facilitate the change and avoid so-called lock-in effects.

  • Upon termination of the contract, Cryptlex will enable the complete transfer of Customer data without undue delay.

The statutory deadlines apply in the context of the change:

  • The Customer may set a notice period of no more than two months.
  • The transition period for the actual technical change is a maximum of 30 calendar days (unless there is a complex exception).
  • Upon request, Cryptlex shall provide the Customer with all relevant technical documentation and information on the available export and migration procedures.
  • Costs of switching providers:
    • We will not charge switching fees for the technical execution of the provider switch.
    • Fees for other services or contractually agreed penalties for early termination remain unaffected by this provision

Cryptlex shall exercise the necessary care when transferring the data, but is not responsible for the successful completion of the switch. In particular, the Customer is solely responsible for performing the export, ensuring the availability of a sufficient Internet connection, configuring third-party systems, and transferring data to external infrastructures. Liability for the success of these activities is excluded in accordance with Section 22.

Insofar as cloud services from Cryptlex include a fixed monthly transfer volume, exceeding this volume may generally result in the blocking of further data traffic until the end of the billing month. However, if a change is made with the help of support services provided by Cryptlex, Cryptlex shall ensure that no relevant data traffic is blocked during the change.

A change or the mere deletion of customer content does not automatically terminate the contract. The same applies to the expiry of the transition period.

The contractual guaranteed data security provided by Cryptlex also applies during a change and during the transition period. The Customer is expressly advised of the risks associated with a change, in particular:

  • interruptions in the internet connection may result in incomplete data transfers,
  • the necessary storage space on the customer's side must be guaranteed,
  • any technical problems with third-party infrastructures are the responsibility of the Customer.

All remaining Customer Content will be permanently deleted by Cryptlex no later than 60 days after the end of the contract.

19. Modifications and Interruptions

19.1 Service Modifications

Cryptlex may terminate the contractual relationship extraordinarily if the contractual Services purchased are no longer produced by a supplier or manufacturer after conclusion of the contract from a certain point in time (end of life – EoL) or if the necessary technical and maintenance support is discontinued (end of service – EoS). The prerequisite for this is that fulfillment of the contract after this point in time is no longer possible without an available replacement or successor product. As soon as the supplier or manufacturer informs Cryptlex of the EoL or EoS date, Cryptlex shall immediately notify the Customer in text form and check within two months whether the service can be provided by a replacement or successor product. No later than two months after this notification, Cryptlex shall inform the Customer whether the contract will be continued or terminated extraordinarily from the specified date.

19.2 Scheduled Maintenance

We regularly maintain our Services and inform the Customer in good time of any associated restrictions. Maintenance shall be carried out regularly outside the customer's normal business hours, unless maintenance must be carried out at another time for compelling reasons.

19.3 Unplanned Interruptions

Unforeseen outages may occur due to force majeure, third-party failures, or emergency security measures. We restore services with commercially reasonable efforts.

19.4 Liability

No liability except for gross negligence and willful misconduct. Service credits per SLA are the sole remedy.

20. Intellectual Property

All intellectual property rights in and to the Services, including software, documentation, trademarks, and other content, remain the exclusive property of Cryptlex and its licensors. These Terms grant no ownership rights, except the limited licenses expressly stated in Section 7.

20.1 Trademarks and Branding

You may not use Cryptlex’s name, logos, trademarks, or branding without prior written consent, except as permitted for legitimate resale/distribution partners under separate agreement.

20.2 Copyright Notices

You shall not remove, obscure, or alter any copyright, trademark, or proprietary rights notices embedded in the Services, except where required by mandatory law (e.g., fair use, quotation rights under the EU Copyright Directive).

21. Disclaimer

21.1 Service Availability

The Services are provided "as available" subject to the 99.9% uptime commitment in Section 15 (SLA).

21.2 Warranties

  • Services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement, except as expressly stated.

21.3 Exclusions

We do not warrant that Services will be uninterrupted, error-free, or secure against all threats. Liability for death, personal injury, or gross negligence/wilful misconduct cannot be excluded.

22. Limitation of Liability

22.1 General

Cryptlex shall not be liable for:

  • indirect, incidental, consequential, or punitive damages;
  • loss of profits, revenue, data, goodwill, or business opportunities.

22.2 Liability for:

  • injury to life, limb, or health,
  • gross negligence/wilful misconduct;
  • breaches of data protection law (GDPR Art. 82);
  • product liability (strict liability), which cannot be limited by this clause

In the event of a slightly negligent breach of an obligation that is essential for achieving the purpose of the contract (cardinal obligation), Cryptlex's liability shall be limited to the amount of damage that is foreseeable and typical for the type of business.

22.3 Liability Cap

Cryptlex's total aggregate liability under or in connection with this contract shall not exceed the total fees paid by the Customer to Cryptlex in the twelve (12) months immediately preceding the event giving rise to the claim. This does not apply to liability under Section 22.2.

The above limitations of liability also apply to the personal liability of Cryptlex's employees, representatives, and organs.

23. Indemnification

You shall indemnify, defend, and hold harmless Cryptlex, its affiliates, directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from:

  • your breach of these Terms;
  • your violation of applicable law; or
  • your infringement of third-party rights (e.g., IP, privacy), except where caused by our gross negligence or willful misconduct.

Provided that Cryptlex is not responsible for these claims. In addition, the Customer shall reimburse Cryptlex for the reasonable costs of legal action.

24. Governing Law and Dispute Resolution

These Terms shall be governed by and construed under the laws of India. Disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the venue in Delhi, India. Interim relief may be sought in courts located in Delhi.

24.1 For EU/EEA-based Customers:

The laws of Germany shall apply to this contract, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for disputes arising from this contract is Köln. For customers with a registered office in the EU/EEA, this Section 24.1 shall prevail over Section 24.

25. Protection against government access

We will only comply with requests from authorities outside the EU if there is a valid legal basis in the EU or under an international agreement.

Inadmissible data requests from third countries will be rejected.

26. Force majeure

Insofar as and as long as a case of force majeure exists, Cryptlex is temporarily released from its performance obligations.

Force majeure is an external event caused by elementary forces of nature or by the actions of third parties, which is unforeseeable according to human understanding and experience and cannot be prevented or rendered harmless by economically acceptable means, even with the utmost reasonable care that can be expected to be taken in the circumstances, and which cannot be accepted due to its frequency.

27. Electronic Communications, Transactions, and Signatures

You agree and consent to receive communications from Cryptlex electronically (e.g., email, account notifications, web notices). All agreements, notices, disclosures, and other communications provided electronically satisfy legal requirements for written form, except where mandatory law requires qualified electronic signatures.

27.1 Your Rights

  • You may withdraw consent to electronic communications at any time by writing an email to us at legal@cryptlex.com.
  • Withdrawal does not affect prior communications or mandatory notices.

27.2 Our Obligations

  • Communications are sent to your registered email or account address.
  • Data retention complies with applicable statutory periods. Detailed retention periods are specified in our Privacy Policy.
  • You are responsible for maintaining valid contact information.

28. Miscellaneous

These Terms, together with the Privacy Policy, SLA, and accepted order forms, constitute the entire agreement between you and Cryptlex regarding the use of the Services.

If any provision is held invalid or unenforceable, the remaining provisions will remain in full force. The parties shall replace invalid provisions with valid ones reflecting the original commercial intent. The same applies in the event of a contractual loophole.

Annexes referred to in this contract are integral to the contract.

Failure to enforce any provision does not constitute a waiver.

You may voluntarily submit ideas, suggestions, or feedback (“Feedback”). Cryptlex is granted a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services solely for service improvement, without any obligation of confidentiality, compensation, or attribution.

29. Contact

If you have any questions or concerns regarding these Terms of Service or require further clarification about any aspect of your rights or obligations under this agreement, you may contact us at:

Cryptlex LLP

1/22, Asaf Ali Road, New Delhi, Delhi – 110002 India

Email: legal@cryptlex.com

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